Terms & Conditions

These Terms and Conditions (the "Terms") govern access to and use of the Importa México service, which runs on the iOrderSmart platform (the "Platform"), offered by Soluciones Integrales G1S (legal name Soluciones Integrales G1S, S. de R.L. de C.V., RFC SIG2407303M6, with address at Calle Hacienda Chichimequillas No. 409, Col. Jardines de la Hacienda, C.P. 76180, Santiago de Querétaro, Querétaro, Mexico), hereinafter "we" or the "Provider". By registering or using the Platform, you accept these Terms. If you do not agree, do not use the Platform.

1. Parties and structure

The following entities take part in providing the service:

• Soluciones Integrales G1S (Mexico), which represents GIS Holdings Limited (Hong Kong), is the Provider of the Importa México service and your contractual counterparty. G1S and GIS Holdings own the iOrderSmart use case and are licensed to integrate Supply Chain Management solutions for the parties that interact on the Platform.
• The software that powers the Platform (iOrderSmart) is owned by Tech4Trade Limited (Hong Kong, Certificate of Incorporation No. 2148310, dated September 24, 2014), which licenses it for use in the service.
• Tech4Trade, S.C. (RFC TEC220606ATA, Mexico) provides technical support for the Platform and employs the local support and development staff for the Mexican and Latin American markets.

2. Definitions

• Platform: the set of applications, tools and services of Importa México and iOrderSmart.
• Nova: the Platform's AI assistant and skills.
• Credits: the units consumed when running AI skills.
• Company administrator: the user who manages a company's account.
• Active user: each person with enabled access within a company's account.

3. Accounts and registration

To use the Platform you must create an account and provide truthful, up-to-date information. You are responsible for the confidentiality of your credentials and for activity under your account. Companies must be validated within the stated period (for example, via their Constancia de Situación Fiscal); otherwise, the account and its queries may be restricted.

4. Plans and AI credits

The Platform operates on a two-layer model: (i) platform access and (ii) AI credits, which are independent. Use of the Platform is free for importers and product suppliers. Service providers may use it free up to the stated number of active users and purchase paid plans as their team grows. AI credits are a separate, optional purchase.

• One-time credit packs do not expire while the account is active.
• Monthly-plan credits reset each cycle and do not roll over.
• Credits are non-refundable, except as required by law.
• Credits are charged only when a skill completes successfully; errors or cancellations incur no charge.

5. Use of artificial intelligence

The AI skills (Nova) produce advisory, preliminary results. We do not guarantee the accuracy, completeness or fitness of those results for a specific purpose. The AI does not replace advice from your customs broker, accountant or attorney. You are solely responsible for the business, tax or customs decisions you make based on the information provided by the Platform.

6. Acceptable use

You agree not to: (a) resell or transfer credits; (b) automate credit consumption without human authorization; (c) generate synthetic data en masse without consent; (d) attempt to breach Platform security; or (e) use the Platform for unlawful purposes or that infringe third-party rights.

7. Payments and invoicing (CFDI)

Payments are processed through our payment provider. For Mexican companies, each payment automatically generates a CFDI 4.0 invoice, for which you must provide your tax data (RFC, legal name, tax regime, postal code and CFDI use). If you enable auto-refill of credits, you authorize the corresponding recurring charges until you cancel it.

8. Privacy

The processing of personal data is governed by our Privacy Notice, which forms an integral part of these Terms.

9. Intellectual property

The Platform, its software, trademarks and content are owned by the Provider or its licensors. No intellectual-property right is transferred to you other than the limited, non-exclusive, non-transferable license to use the Platform under these Terms. The documents and data you upload remain yours; you grant us a limited license to process them to provide the service.

10. Limitation of liability

The Platform is provided "as is" and "as available". To the maximum extent permitted by law, we shall not be liable for indirect, incidental or consequential damages. Our total aggregate liability, for any cause, is limited to the amount you paid for the Platform in the three (3) months preceding the event giving rise to the claim.

11. Termination and data deletion

You may stop using the Platform and request cancellation of your account at any time. We may suspend or terminate access for breaches of these Terms. Upon termination, you may request deletion of your data in accordance with the Privacy Notice and applicable legal retention obligations.

12. Changes

We may modify these Terms by publishing the updated version on this page, with its last-updated date. Continued use of the Platform after publication constitutes acceptance of the then-current Terms.

13. Governing law and jurisdiction

These Terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the competent courts in Mexico City, waiving any other jurisdiction that may correspond to them.

14. Contact

For any questions about these Terms, write to soporte@importamexico.com.